FAQs

Announcement: ONCE ORDERS ARE RECEIVED BY SHIPPING CARRIER COMPANY AND TRACKING NUMBERS ARE MARKED AS DELIVERED, MERCHANDISE IS NO LONGER OUR RESPONSIBILITY NOR LIABILITY. 

Sassy Symonne’s will not be responsible for any packages damaged, misplaced, or stolen after that.

 

Q: I have my own design that I want to bring to life, can I have something specific created or customized? 

A: Yes. Orders can be placed via email: sassysymonne@yahoo.com

 

Q: How long does shipping take?

A: Shipping and processing time varies for each product. Most products will be shipped within 5-7 business days.

 

Q: What should I do to keep my hand painted shoes fresh?

A: Always hand wash if need be. Never put them in the wash

 

Q: What type of paint do you use for your product? 

A: Angelus Acrylic Leather Paint

 

Q: I am afraid that the paint will fade from my hand painted customs

A: No need to worry. The paint used on our products is designed to stay vibrant and lively

 

Q: Are group orders available?

A: Yes. Group orders for things such as parties, weddings, family reunions and other are offered at a discounted rate

 

Q: How do I discuss and place a group order?

A: Arrangements and discounted rates can be discussed via email: Sassysymonne@yahoo.com